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Patient & Family Advisory Council

(PHOTO – HOLD FOR THE ONE THAT ENDS UP ON THE BROCHURE)

Have you or a loved one received care at North Country Healthcare? We invite patients, family members, and caregivers to help shape the future of healthcare in our communities by joining the North Country Healthcare Patient & Family Advisory Council (PFAC). Your experiences and insights can help us improve care, strengthen communication, and create a better experience for everyone we serve.

Purpose and Goals of the Patient & Family Advisory Council:

  • Elevate the patient and family voice into system decision-making including potential input on policies, projects, design/construction, service lines, patient satisfaction feedback, patient education, and quality initiatives
  • Improve patient experience and trust
  • Strengthen rural community engagement
  • Reduce experience variability across locations
  • Inform quality, safety, and access initiatives.

Frequently Asked Questions (FAQ):

For a helpful FAQ about PFAC, click here. 

How to Apply:

To apply to become a member of the NCH Patient & Family Advisory Council (PFAC), please complete the application via this link.

Please return the completed application form (via mail or email) to:
NCH Director of Patient Experience | Weeks Medical Center | 173 Middle St., Lancaster, NH 03584
[email protected]

Questions? Please call NCH Patient Experience at (603) 788-5032.

Before becoming an active PFAC advisor you will be asked to participate in our interview process, agree to a routine background check, sign a confidentiality statement, and attend both volunteer and PFAC orientation.

 

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