Inclusion Statement

North Country Healthcare is committed to fostering an inclusive and diverse workforce and volunteer base throughout all of our affiliate organizations (Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center). We value and respect all of our stakeholders and recognize that our differences make us better.

 

Nondiscrimination Statement

Informing Individuals About Nondiscrimination and Accessibility Requirements and Nondiscrimination Statement: Discrimination Is Against The Law

 

North Country Healthcare and its affiliates comply with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  North Country Healthcare and its affiliates do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

 

North Country Healthcare and its affiliates:

  • Provide free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provide free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

 

If you need these services, please contact the affiliate’s representative noted below:

Patient Access Department (Registration)

ANDROSCOGGIN VALLEY HOSPITAL

59 Page Hill Road

Berlin, NH 03570

603.326.5702

603.326.5800 (TTY)

NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY

536 Cottage Street

Littleton, NH 03561

603.444.5317

603.444.5328 (TTY)

Unit Secretary

UPPER CONNECTICUT VALLEY HOSPITAL

181 Corliss Lane

Colebrook, NH 03576

603.388.4253

603.237.6037 (TTY)

Any Front Desk Person or Communications Department

WEEKS MEDICAL CENTER

173 Middle Street

Lancaster, NH 03584

603.788.5265 (Monday through Friday, 8 AM to 4:30 PM)

603.788.4911 (For evenings and weekends, ask for the Communications Department)

888.316.4206 (TTY)

If you believe that North Country Healthcare and its affiliates have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the affiliate.  To file a grievance, please contact the affiliate’s representative noted below:

Compliance Office

ANDROSCOGGIN VALLEY HOSPITAL

59 Page Hill Road

Berlin, NH 03570

603.326.5608 (Office)

603.326.5800 (TTY)

603.752.1836 (Fax)

[email protected]

Compliance Office

NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY

536 Cottage Street

Littleton, NH  03561

603.444.5317 (Office)

603.444.5328 (TTY)

603.444.0980 (Fax)

[email protected]

Compliance Office

UPPER CONNECTICUT VALLEY HOSPITAL

181 Corliss Lane

Colebrook, NH 03576

603.388.4216 (Office)

603.237.6037 (TTY)

603.388.4169 (Fax)

[email protected]

Compliance Office

WEEKS MEDICAL CENTER

173 Middle Street

Lancaster, NH 03584

603.788.5036 (Office)

TTY: 888.316.4206 (TTY)

Fax: 603.788.5027 (Fax)

[email protected]

You can file a grievance in person or by mail, fax, or email.  If you need help filing a grievance, the affiliate contact is available to help you.  You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:  U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-868-1019, 800-537-7697 (TDD).

 

October 2016

 

Click here for a PDF of the Nondiscrimination Statement.

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