AVH Achieves Highest Possible Patient Satisfaction Ranking

Berlin, NH – Androscoggin Valley Hospital (AVH) is pleased to announce that it has ranked in the top percentile of all hospitals (more than 2,450) nationwide, surveyed by Press Ganey, in numerous areas including, but not limited to:

• Responsiveness of Hospital Staff
• Cleanliness of Hospital Environment
• Communication About Medicine – Telling the Patient What the Medicine Was For

The results, which reflect patient satisfaction performance within the Hospital Consumer Assessment of Healthcare Providers and Systems, the result of a partnership between the Centers for Medicare & Medicaid (CMS) and the Agency for Healthcare Research and Quality (AHRQ), are from the timeframe November 2021 – January 2022.

“I am very proud of our team at AVH which works so diligently to fulfill our Mission of Delivering the Best Healthcare Experience to Every Patient, Every Day,” commented Michael Peterson, FACHE, President and CEO. “Such patient satisfaction performance is not random; rather, it is the result of our amazing providers, nurses and staff working to best ensure the health and well-being of our community members and visitors.”

Press Ganey works closely with North Country Healthcare (NCH) hospitals (AVH, Upper Connecticut Valley Hospital, and Weeks Medical Center) and thousands of other healthcare facilities, providing data-driven, proven techniques to help measure and improve the patient experience.

For more information about NCH and its providers and services, please visit our newly re-designed website at northcountryhealth.org, or follow us on Facebook and Twitter.


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