North Country Healthcare News
News and Updates
North Country Healthcare - COVID-19 (Coronavirus) Updates
- Please click here for important information about the use of nebulizers during this time of COVID-19
- Telehealth services continue to be implemented for our patients, with more than 160 such appointments this week
- Please remember to practice social distancing
- NCH-affiliate hospitals conducted remote press conferences with area media
- Questions about COVID-19 testing? Please click here.
- MRI services will continue to be available at Androscoggin Valley Hospital for emergent needs
- Telehealth services continue to be deployed for specialty clinics, emergency care, and more
- In our ongoing abundance of caution, North Country Healthcare (NCH) facilities have suspended accepting cash payments in-person and accepting customer service walk-ins. Those looking to make a payment are encouraged to use mail or online means, as available.
- Medical Records may be picked-up curbside, as available. Please call ahead.
- Telehealth options for specialty and emergency care continue to be established at NCH facilities.
- First and foremost, thank you to all who have expressed an interest in or who have already donated supplies including N95 masks, hand sanitizer and gloves. Please feel free to contact your respective North Country Healthcare (NCH) facility if you would like to contribute.
- NCH facilities are increasing the use of telehealth resources available for our Hospitalists, numerous specialty providers, Home Health providers, and Emergency Department providers.
- Screening of patients and employees continues at NCH facilities
In our ongoing abundance of caution, North Country Healthcare has restricted visitors to all our facilities, and effective Tuesday, March 24, will temporarily suspended outpatient specialty services. Wherever possible, we will make every effort to utilize technology to provide services between a patient's home and the respective healthcare provider. We will contact patients for whom this option will exist.
In addition, all routine laboratory tests, screening mammography, bone density, routine ultrasound, routine stress tests, pulmonary function tests, and Physical and Occupational Therapy within our hospitals have been postponed until the current public health crisis has been lifted.
If you have any questions about emergent laboratory testing for therapeutic reasons, please contact your ordering healthcare provider to ensure that your need can be met. Some of our provider practices have the ability to draw blood and send it for testing.
Recognizing the pandemic of COVID-19, we are taking every measure possible to best ensure the health and well-being of our patients, providers, nurses and staff. We are dedicated to serving our communities and appreciate your ongoing trust, patience and understanding.
- In order to promote and best ensure a high-quality, healing environment, Androscoggin Valley Hosptial, Upper Connecticut Valley Hospital, and Weeks Medical Center are closed to visitors.
- Pulmonary Function Tests (PFTs) and Laboratory tests which are not medically necessary have been suspended.
- North Country Healthcare facilities implementing series of questions and temperature screening for arriving patients and visitors.
- North Country Healthcare continuing to explore available virtual visits for patients off-site.
MARCH 16, 2020
No visitors under the age of 18 are allowed during this time, since young people are potential infectors without necessarily being ill themselves. No visitors over age 59 to minimize their risk of infection.
Visitors will continue to be screened for flu-like or respiratory symptoms, such as fever, cough, sore throat, or shortness of breath. Any visitors with obvious signs of illness will be asked kindly to leave.
MARCH 15, 2020
Outpatients will be screened via telephone to ensure a symptom-free environment for those within clinics/hospitals.
MARCH 14, 2020
Rigorous control standards (social distancing, washing hands often with soap and water, avoiding contact with sick people, etc.) reinforced within community.
MARCH 13, 2020
- North Country Healthcare Incident Command Center opens.
- Clinical and support staff fitted for personal protective equipment and purifying air respirators.
“The providers and staff of North Country Healthcare partners continue to monitor COVID-19 developments and are working closely with the New Hampshire Hospital Association,” commented Tom Mee, RN, BSN, MBA, System, Chief Executive Officer, North Country Healthcare.
Steps which New Hampshire residents can take now to protect themselves include:
• Staying home and avoiding public places when sick (i.e. social distancing)
• Covering mouth and nose when coughing and sneezing (into your sleeve and not into your
• Washing hands frequently
• Avoiding being within six feet (close contact) of a person who is sick
• Avoiding sharing drinks, smoking/vaping devices, or other utensils or objects that may transmit saliva
• Disinfecting frequently touched surfaces